Notice to Customers - Helpdesk Support
Please be advised that due to the ongoing and changing nature of the COVID pandemic, our customer Service Team is continuing to work remotely. As you can no doubt appreciate, we are currently experiencing unprecedented levels of enquiries and, after analysis, have introduced measures to ensure enquiries are dealt with efficiently and triaged in terms of immediate business continuity.
As a result, whilst our e-mail helpdesk continues to operate as normal, our telephone helpdesk operating hours will be amended as of 9th November, from 10:00 to 16:00 Monday to Friday. For all non-urgent enquiries between 10:00 and 16:00, it would be appreciated if you could channel all correspondence via email to: firstname.lastname@example.org we will thereafter, endeavour to answer your e-mail in a timely manner.
We thank you in advance for your cooperation during this period.
Stephen F. Lamb
Posted on Monday 21 December 2020